Return and Exchange Policy

At SRI SATHYA SILKS, we are committed to providing you with the finest Kanchi Pattu Lehengas. While we generally do not accept returns or exchanges for goods once they are sold, we understand that unforeseen circumstances may arise.

Damaged Items Upon Parcel Opening:

In the rare event that you receive a damaged Kanchi Pattu Lehenga upon opening your parcel, we are here to assist you promptly. To ensure a smooth resolution, please follow these steps:

1. Document the Damage:

• Record a video while unboxing the parcel, clearly showing the damaged item and its packaging. This video will be essential to support your claim.

2. Contact Our Customer Support:

• Within 24 HOURS of receiving your order, reach out to our customer support team by whatsapp  us at 739-633-8552. Please provide the following information:
  • Your order number.
  • The video documenting the damage.
  • A clear description of the damage.

3. Assessment and Resolution:

• Our team will review the provided information and assess the damage. If the damage is confirmed to be during transit or packaging, we will offer one of the following options:
  • Replacement of the damaged item at no additional cost.
  • A full refund of the purchase price, including shipping fees.

Please Note:

• Damage claims must be reported within 24 hours of receiving your order.
• Items damaged due to mishandling or after they have been worn or altered are not eligible for return or exchange.
• Returns or exchanges for reasons other than damage upon parcel opening are generally not accepted.

Contact Us:

For any questions or concerns about our return and exchange policy or to report a damaged item, please do not hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with us.

Thank you for choosing Kanchi Pattu Lehengas @ sri sathya silks